Frequently Asked Questions – Creative Gifts
How can I contact Creative Gifts?
Our business hours are Mon-Fri 9 AM-5 PM MST (note: Arizona does not observe Daylight Savings Time.) You can call us at 928-774-7629 during our business hours. You are welcome to email Creative Gifts at firstname.lastname@example.org or place an order online 24 hours a day, 7 days a week.
Can I pay with a credit card?
Yes! We accept American Express, Visa, or MasterCard. Your credit card is charged when we receive your order. We will not ship or deliver your gift selection until payment has been confirmed.
Will you send me a receipt?
You should receive a receipt automatically from our shopping cart. If you place your order by phone or fax, please ask and we will mail you a copy of your invoice/receipt.
Will my order be safe and secure?
Yes! Our shopping cart is safe and secure. When you enter our secure server you can safely enter your credit card information. If ordering online makes you uncomfortable, you may print out the order page and fax it to 928-774-7709 or call us at 928-774-7629.
Can I include my own message on the gift card?
We urge you to include a message. Your message will be handwritten on the gift card. You will be asked for this information during the ordering process. Please limit your message to 200 characters or less.
Do you deliver?
Yes, we offer hand delivery in Flagstaff, Arizona. Delivery charge is $15.00. We can also deliver to some rural areas outside of Flagstaff but the delivery charge will be higher..
For most orders same day delivery is available if order is placed by 10 AM MST. We can deliver next day to most locations within the state of Arizona by using UPS.
When will my order be shipped?
Please read our Shipping Policy for more detailed information.
In general, orders received by 10 AM MST Mon-Thurs will be shipped that day. Orders received after 10 AM MST, on Fridays, weekends and holidays will be shipped the following business day. Please note- there is no UPS shipping or delivery service on weekends & holidays.
Can I send a gift to patient in a hospital?
We hand deliver to Flagstaff Medical Center. Shipping gifts to a patient in another hospital is not recommended! We would prefer to send your gift to a residential address if at all possible. If you must have a gift shipped to a hospital, please be certain that the recipient will still be a patient at the hospital for several days past the time of your order. You must include the hospital’s name, street address, phone number and patient’s room number. We would also be happy to help you locate a gift basket provider close to the hospital that can deliver a gift for you.
What else do I need to know (chocolate, taxes, billing)?
During warm weather months, we will replace chocolate products in your gift selection with various chocolate flavored items (brownies, fudge, cookies) that will not melt! Orders originating in Arizona will be charged 9.5% sales tax.
Will the basket I order look the same as the picture?
Our designs and inventory are constantly changing. We are always looking for new products and enhancements to create fresh new looks for our baskets. We will always use only the finest gifts, foods and containers. For the most part, your gift basket will be the same as pictured on our website and will most likely look better than the photos you see here!
However, due to availability of products and seasonal differences, we reserve the right to substitute products of equal or greater value when it becomes necessary. We guarantee you and your recipient will be delighted with any of our gift baskets.
How much notice do you need during peak holiday seasons?
Most orders will be completed in 48 hours or less. During the busy holiday seasons, shipping windows become more critical as the holiday approaches. The various shipping companies have cut-off dates for guaranteed delivery by the holiday. Please call if you have any questions regarding your holiday order.